Privacy Policy

Last Updated: January 2025

1. Introduction

Wuxi Feilan Technology Co., Ltd. ("Feilan Trade", "we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using our services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

We may collect the following types of information:

  • Account Information: Including your name, email address, phone number, company name, and other registration details.
  • Business Data: Customer management data, communication records, and other data generated during your use of our services.
  • Technical Information: Including IP address, browser type, device information, and access timestamps.
  • Cookies and Similar Technologies: Used to improve user experience and service quality.

3. How We Use Information

We use the collected information to:

  • Provide, maintain, and improve our services
  • Process your requests and transactions
  • Send service-related notifications and updates
  • Provide customer support
  • Conduct data analysis to improve services
  • Comply with legal requirements

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • With your explicit consent
  • With third-party service providers who assist us (such as cloud service providers)
  • To comply with laws or respond to lawful legal processes
  • To protect our rights, privacy, safety, or property

5. Data Security

We implement industry-standard security measures to protect your personal information, including but not limited to:

  • Data transmission encryption (SSL/TLS)
  • Data storage encryption
  • Access control and permission management
  • Regular security audits
  • Employee security training

6. Data Retention

We retain your personal information during your use of our services and for a reasonable period thereafter to fulfill legal obligations, resolve disputes, and enforce agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Under applicable law, you may have the following rights:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Restrict or object to processing of your information
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us using the information below.

8. Cookie Policy

We use cookies and similar technologies to collect and store information. You can manage cookie preferences through your browser settings. Disabling cookies may affect some functionality.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

10. Policy Updates

We may update this Privacy Policy from time to time. Updated policies will be posted on this page with the last update date. For significant changes, we will notify you via email or website notice.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Company: Wuxi Feilan Technology Co., Ltd.
  • Email: privacy@feilan.net
  • Address: Wuxi, Jiangsu Province, China